Apollo- Pharmacy
FREE
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Course Overview
Schedule of Classes
Course Curriculum
2 Subjects
Apollo- Pharmacy
4 Exercises • 38 Learning Materials
Day 1 Pharmacy
Apollo Introduction
Introduction to Pharmacology
Training Notes Day1
Important links
Day 2 Pharmacy
Order life Cycle
Store Types & Logistics partners
Types of Orders Cart and Non Cart
Training Notes - Day 2
Assesment-1
Day 3 Pharmacy
CS OneView Dashboard Dec-22
Create Ticket Tab on Jarvis
Day 4 Pharmacy
Health Credits
Freshdesk Associate Role
Freshdesk Associate Module 4 Case Studies
SOP- Health Credits
Handling_Duplicate_Tickets
Assesment-2 NHT (Pharmacy)
Day 5 Pharmacy
Apollo Memberships
Training Notes Day-5
Day 6 Pharmacy
Pre-delivery - Major Concerns After Order Placement
Order Cancellation Requests
Delivery_Attempted_Complete_Address_Probing
Training Notes - Day 6
Training SOP - Control Tower
Pharmacy - Canned Responses
Disposition list in Camapign
Assessment - 3 (NHT)
Day 7 Pharmacy
Invoice
Email Writing Skills
SOP_Call Back Process
Training Notes - Day 7
Day 8 Pharmacy
HC Creation Addition Updated Jan 23
Inbound - Ameyo Dispositions
Inbound Script - Insurance pitch
Return and Refund Policy
Training Notes Day 8
Updated Pharmacy Categories and Definitions
Call Etiquette
Calling_script_outbound
Call Etiquette
Calling Script Inbound
Day 9 Pharmacy
Pharmacy Final Assessment
Day 10 Pharmacy
Assessment - 1
Assessment - 2 (NHT)
Assesment-3 (NHT)
Pharmacy Final Assessment
Process Knowledge Test
13 Exercises •
PKT Jan'25
Process Knowledge Test-Associates
Process Knowledge Test-Support
Weekly PKT- Support Staff
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 20th Jan'2025
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 21st Jan'2025
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 22nd Jan'2025
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 23rd Jan'2025
Internal Process Knowledge Test (Support Staff) - Apollo 247 24th Jan'2025
Internal Process Knowledge Test (Support Staff) - Apollo 247 25th Jan'2025
Internal Process Knowledge Test (Support Staff) - 27th Jan'2025
Internal Process Knowledge Test (Support Staff) - 28th Jan'2025
Internal Process Knowledge Test (Support Staff) - 29th Jan'2025
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 30th Jan'2025
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 31st Jan'2025
Course Instructor
Meenakshi Sharma
Parul Chadha
10 Courses • 1385 Students
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